Gear Issues

How to Fix Garmin Edge 510 Software Missing Issue

Last night, I connected my Garmin Edge 510 to my laptop to charge and noticed a firmware update available in Garmin Express. I decided to run the update and get my Garmin Edge up to date.

This morning as I was getting ready for my bike ride, I turned it on to get it ready and placed it on my bike. After few minutes, I noticed a message on the screen about GPS and thought it was trying to find the GPS so quickly pressed some button to try to clear that message, I don’t exactly remember which button I pressed. I was planning on riding indoor so I didn’t really care about the GPS signal and wanted to turn it off. However, all of the sudden I saw a “Software Missing” message on my screen.

garmin_soft_missing_510

I tried to power it off and restart but that didn’t help. The same message reappeared with a loud beep. I didn’t want to deal with this issue at 5am so turned on my computer and got my Trainer Road up and running so it records my ride.

After the ride, I went to Google and searched how to fix this issue and nothing of value came up.

So how do you fix the Garmin 510 Software Missing issue?

Check if your computer can see your Garmin:

– Press and hold the lap button, while holding it, connect the Garmin to your USB cable and keep holding the lap button for about 10 seconds. If it shows up then you are lucky.

– Call Garmin support, they will walk you through restoring it by deleting the upgrade file and restoring the file system on the Garmin.

– If your computer can’t see Garmin, then like me, you will need the unit exchanged. Call Garmin, and they will arrange a new exchange for you. You will have to ship your current unit back to Garmin and then they will ship you a new “refurbished” unit.

I wish I have better news or a step by step instructions on how to get it fixed. But hopefully this post will save you time researching a fix.

 

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3 Comments


  1. Kevin Caskey

    September 3, 2014 at 5:42 pm

    Had the same thing happen to me. Mine was still under warranty, but they refuse to send a new one. I also had to have a hold placed on my credit card in order for them to send the out a refurb replacement immediately. Otherwise it was going to be a three week turnaround, by the time my defective unit was received, etc. To add insult to injury, I had to pay for the shipping. I wish there was a comparable product on the market and I would gladly drop Garmin. The service is terrible.

    Reply

    • Tariq Ali

      September 14, 2014 at 12:05 pm

      Yes, they did put a hold on my card as well. I am somewhat surprised that they didn’t have a fix for this issue over the phone since it is only a software issue. What I learned from this experience is not to press any button on the Garmin when it is updating. Also, make sure you eject it from the computer before disconnecting. Apparently this can do some damage the storage clusters in the device.

      Reply

      • Fiona Johnston

        September 9, 2015 at 1:58 pm

        Interesting comments above – I have had terrible experiences with Garmin and would gladly go elsewhere for my devices! Now let down by my 510 edge the day after the warranty expires ( yes) with the “software missing” message and then hopeless customer service as usual from Garmin. I despair!

        Reply

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